Question 1

What are your rates

Accepted Answer

We offer competitive rates of 0.40% for debit cards and 0.80% for credit cards. Our terminals are available for £19.99 per month, which helps us keep our rates low.

Question 2

What types of card machines are available

Accepted Answer

We mainly offer the PAX A920 Pro, a mobile terminal with a SIM card and touchscreen that supports contactless, chip, and PIN payments. Other terminals are available upon request. Learn more about the A920 Card Machine on our website.

Question 3

What should I do if my terminal stops working

Accepted Answer

We understand that a broken terminal can disrupt your business. If your terminal stops working, notify us before 4 p.m., and we'll deliver a new one to your business the next day, free of charge.

Question 4

When does the money arrive in my account

Accepted Answer

A standard settlement takes 2 days, but we can offer next-day settlement for a small monthly fee of £3.

Question 5

Can I use my terminal outside my business location

Accepted Answer

Yes, you can! Every terminal comes with a SIM card installed, so as long as there's a signal, you can use it anywhere you need.

Question 6

Why choose a 36-month contract over a rolling contract

Accepted Answer

In uncertain times with fluctuating inflation and interest rates, a fixed 3-year contract at low rates offers stability. Accepted Payments' 36-month contract allows businesses to focus on growth without worrying about rate increases. Rolling contracts are subject to market changes, similar to mortgages. Our fixed rates remain low, providing peace of mind and financial predictability.

Question 7

How long does it take to receive my terminal

Accepted Answer

Your terminal will usually arrive within 5-7 business days. For urgent needs, we offer next-day delivery for replacement terminals if you notify us before 4 p.m.

FAQ

Frequently asked questions